Symptoms
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360 Monitoring agent installation fails with the error:
The following packages have unmet dependencies:
python3-dev : Depends: libpython3-dev (= 3.8.2-0ubuntu2) but it is not going to be installed
Depends: python3.8-dev (>= 3.8.2-1~) but it is not going to be installed
E: Unable to correct problems, you have held broken packages. -
The server is running under Ubuntu 20.04
Cause
Product issue:
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#EXTPLESK-3311 "agent360 installation no longer fails on Ubuntu 20 because of the Ubuntu bug."
Fixed in:- Monitoring 2.2.0 11 February 2022
Resolution
Please consider updating your server:
Workaround
If update is not possible for some reason you may try the following
workaround
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Connect to the server via SSH
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Downgrade the necessary packages:
# sudo apt install libc6=2.31-0ubuntu9.2 libc-bin=2.31-0ubuntu9.2 libc6-i386=2.31-0ubuntu9.2
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Try to install the agent once again