Symptoms
-
License cannot be updated with the following message:
This License is Provided Free of Charge by OsSav Technology Ltd. You can buy a cheap license here to turn off the warning.
-
Custom records for Plesk URLs can be found at
/etc/hosts:# cat /etc/hosts
185.50.69.214 ka.plesk.com
185.50.69.214 id-00.kaid.plesk.com
185.50.69.214 alternate.ka.plesk.com
185.50.69.214 feedback.pp.plesk.com -
The following illegal or fake extension can be found installed from CLI:
# plesk bin extension -l | grep OsSav
OsSav - OsSav Technology
Cause
3rd-party illegal License software installed on the server.
Resolution
-
Connect to the server via SSH
-
Remove the extension:
# plesk bin extension --uninstall osSav
The extension was successfully removed. -
Remove custom IPs from
/etc/hostsfile. Vi editor can be used for this. -
Reactivate the license by following instructions from this article
In case such extension is not found, apply these manual removal steps
-
Connect to the server via SSH
-
Check for any
OsSavconfiguration files or CronJobs and remove all findings:# grep -iR "OsSav" /etc/*
-
In case the
/etc/hostsfile cannot be edited check attributes:# lsattr /etc/hosts
----ia--------e----- /etc/hosts3.1. In case the output is like the above example, remove additional attributes:
# chattr -i /etc/hosts
# chattr -a /etc/hostsNote: Double-check attributes with step 3 to make sure the changes were applied.
-
Check if there is similar content on the
/opt/psa/admin/cp/public/javascript/main.jsfile and if so, backup the file and remove the found lines:OsSavPleskGlobal(1);
document.onload=OsSavPleskGlobal(1);
currentPage = location.href;
setInterval(function(){
if(currentPage!=location.href){
currentPage=location.href;
OsSavPleskGlobal(1);
}
},100);
/** OsSav v1.98 **/ -
Remove file system attributes from earlier license files:
# find /etc/sw/keys/keys -type f | xargs -i chattr -ia {}
-
Remove the pirate license files:
# rm -rf /etc/sw/keys/keys/*