Subscriptions migration takes hours to complete for a single domain on a Plesk server

Symptoms

• When performing subscriptions migration, the process takes up to 5 hours to fetch information from a single domain.

• On opening the migration status by going to Tools & Settings > Migration & Transfer Manager > Host > protocol, the migration process is stuck on "Fetch configuration data from Plesk servers" task and after it finishes it shows the following entries:

  2020-04-15 08:34:06 info START: Fetch information from source panel
  2020-04-15 08:34:06 info START: Fetch configuration data from Plesk servers
  2020-04-15 13:19:14 info FINISH: Fetch configuration data from Plesk servers
  2020-04-15 13:19:23 info START: Fetch information from target servers

Between the START and FINISH tasks of the "Fetch configuration data from Plesk servers", several hours elapsed.

Cause

Product issue:

• #PPPM-11919 "Sped up the migration of subscriptions to the target server with the same OS and Plesk version as the source by removing unnecessary information from backup.log and the XMl-configuration file when the subscriptions are backed up."
  Fixed in:
  • Plesk Obsidian 23 June 2020

Resolution

Please consider updating your server:

• How to install Plesk updates