Knowledge Base

Unable to manage, create ZIP or back up files uploaded by PHP scripts in Plesk: Unable to get the object security info: (5) Access is denied

Symptoms

It is not possible to upload / edit / change permissions to files or rename them in Plesk at Domains > example.com > File Manager or download file by FTP under the user account. The following error appears:

external error: filemng failed: Unable to get the object (C:Inetpubvhostsexample.comhttpdocstest.html) security info: (5) Access is denied. at execute "C:Program Files (x86)Pleskadminbinfilemng.exe" user --permissions --list-common "--file=C:Inetpubvhostsexample.comhttpdocstest.html" "--accounts=tmp54B2.tmp"(RunTime::RunAsUser::run line 221) (Error code 1)
A backup of a website based on WordPress finishes with the warning:

Warning: domain "example.com"
Unable to get attributes of the file C:Inetpubvhostsexample.comhttpdocswp-contentuploads2018712.png: Access is denied. The file will not be archived. [:121566464]
When trying to Add Files to Archive from Domains > example.com > File Manager, the following error is shown making reference to all the files that were uploaded via PHP:

Unable to create the archive:
7-zip 18.05 (x86): Copyright (c) 1999-2018 Igor Pavlov: 2018-04-30
Scanning the drive: 1913 folders, 10397 files, 258441467 bytes (247 MiB) Creating archive:
C:Inetpubvhostsexample.comhttpdocsbackup.zip Add new data to archive: 1913 folders, 10397 files, 258441467 bytes (247 MiB)
WARNING: Access is denied. wp-contentuploads201941.png: Access is denied.
...

Cause

Product issues:

#PPP-49179 "The outdated PHP handlers (versions 5.6 and 7.0) no longer contain custom upload_tmp_dir as their values."
Fixed in:
- Plesk Obsidian 23 June 2020 (Windows)
#PPPM-4539 "Files uploaded via WordPress are now assigned the correct file system permissions."
Fixed in:
- Plesk Obsidian 21 January 2020 (Windows)

Resolution

Upgrade the Plesk server to the next release, make sure that FastCGI Settings are enabled in the domain PHP Settings:

Note: Check how to enable the FastCGI settings per Service Plan

Log in to Plesk GUI
Go to Domains > example.com > PHP Settings > Select a PHP version handled by FastCGI > Scroll down to FastCGI Settings > Set the option Enable FastCGI Settings to On > Click OK to apply the changes

Workaround

Fixing permissions in order to access files via Plesk File Manager / FTP

Connect to the server via RDP
Start a command prompt as an Administrator
Run the command:

C:> plesk bin repair --repair-webspace-security -webspace-name example.com -all-filesystem-objects

Fixing permissions before creating a manual server Plesk backup

Connect to the server via RDP
Start a command prompt as an Administrator
Fix file permissions:
- For one domain
  
  C:> plesk bin repair --repair-webspace-security -webspace-name example.com -all-filesystem-objects
- For all domains
  
  C:> for /f %i in ('plesk bin subscription -l') do plesk bin repair --repair-webspace-security -webspace-name %i -all-filesystem-objects
Create a full Plesk backup.

Fixing permissions before creating scheduled server Plesk backups

Warning: The following workaround must be applied every time after applying the changes at Tools & Settings > Backup Manager > Schedule, because the task is overwritten.

Log in to Plesk GUI and schedule a full server backup:

1.1. Go to at Tools & Settings > Backup Manager > Schedule >

1.2. Enable Activate this…