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Knowledge Base

Unable to select wildcard SSL certificate for subdomain in Plesk: SSL certificate is not available for selection

 
backupdatabasedomain namedomainshosting

Symptoms

After installing a Let's Encrypt wildcard SSL certificate on a main domain, this SSL certificate is not available for subdomain selection at Domains > test.example.com > Hosting Settings page.

Cause

Inconsistency in the Plesk database: main domain and its subdomain have different certificate repositories.

Resolution

  1. Connect to the Plesk server via SSH.

  2. Create backup of the Plesk database:

    # plesk db dump psa > /root/psa_dump.sql

  3. Find cert_rep_id of the domain in question, replacing example.com with an actual domain name:

    # plesk db "SELECT cert_rep_id FROM domains WHERE name='example.com'"
    +-------------+
    | cert_rep_id |
    +-------------+
    | 2 |
    +-------------+

  4. Set the same cert_rep_id for the subdomain of this domain, replacing test.example.com with an actual subdomain name:

    # plesk db "UPDATE domains SET cert_rep_id=2 WHERE name='test.example.com'"

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