Symptoms
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Website hosted in Plesk is not working:
You don't have permission to access / on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.Or, a blank page is shown instead of content.
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Error in Domains > example.com > Logs:
(13)Permission denied: /var/www/vhosts/example.com/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable, referer: http://example.com/
(13)Permission denied: [client 203.0.113.2:39024] AH00529: /var/www/vhosts/example.com/httpdocs/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/var/www/vhosts/example.com/httpdocs/' is executable
Cause
Incorrect permissions on domain files or folders.
Resolution
Repair permissions for the website content:
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Go to Tools & Settings > Diagnose & Repair
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In File System section select Only the Virtual Hosts Files and click Check Selected:
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Click Show Issues when some are detected to view the details:
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Click Repair to repair all detected issues for all virtual hosts files.
SSH solution for Plesk Onyx 17.8 and Obsidian
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Connect to the server via SSH.
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Execute the following command (replacing example.com with the domain name):
# plesk repair fs example.com
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Add required permissions for all the folders inside the document root of the website:
# find /var/www/vhosts/example.com/httpdocs/ -type d -exec chmod 755 {} ;
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Add required permissions for all files inside the document root of the website:
# find /var/www/vhosts/example.com/httpdocs/ -type f -exec chmod 644 {} ;
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Set the proper ownership:
# chown jdoe:psaserv /var/www/vhosts/example.com
For Plesk Onyx 17.5 and lower
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Connect to the server via SSH.
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Execute the following command (replace example.com in the command below with the domain name:
# INFO=($(MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -uadmin psa -sN -e'SELECT h.www_root,s.login FROM domains d, hosting h, sys_users s WHERE s.id=h.sys_user_id AND h.dom_id=d.id AND d.name="example.com"')); chown -R ${INFO[1]}:psacln ${INFO[0]}; chown ${INFO[1]}:psaserv ${INFO[0]}
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Execute the following command (replacing example.com with the domain name):
# plesk repair fs example.com
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Add executable for all the folders inside the document root of the website:
# find /var/www/vhosts/example.com/httpdocs/ -type d -exec chmod 755 {} ;