Unable to connect to a server via FTP with ProFTPd installed from Atomicorp repository: Fatal: ScoreboardFile: : unable to use ‘/var/run/proftpd/scoreboard’: No such file or directory

Symptoms

• ProFTPD package is installed from the Atomicorp repository:

  # rpm -qa | grep proftpd
  psa-proftpd-xinetd-1.3.6-11.el7.art.x86_64
  psa-proftpd-1.3.6-11.el7.art.x86_64

  # rpm -qi psa-proftpd-xinetd-1.3.6-11.el7.art.x86_64 | grep Vendor
  Vendor : Atomicorp

• Connection to a server via FTP fails with on of the following error messages:

  421 Service not available, remote server has closed connection

  OR

  Status: Connecting to 203.0.113.2:21...
  Status: Connection established, waiting for welcome message...
  Error: Could not connect to server

• The following error appears in the system logfile (/var/log/messages for CentOS/RHEL, /var/log/syslog for Debian/Ubuntu):

  proftpd[11783]: Fatal: ScoreboardFile: : unable to use '/var/run/proftpd/scoreboard': No such file or directory on line 45 of '/etc/proftpd.conf'
  xinetd[2312]: EXIT: ftp status=1 pid=11783 duration=0(sec)

  OR

  error: cannot read configuration path '/etc/proftpd.d': Not a directory
  fatal: Include: error including '/etc/proftpd.d/*.conf': Invalid argument on line 95 of '/etc/proftpd.conf'

• The directory /var/run/proftpd/ is missing:

  # ls -l /var/run/proftpd/
  ls: cannot access /var/run/proftpd/: No such file or directory

• The following error appears when setting up Remote FTP Storage:

  Error: Unable to access the storage: Transport error: unable to list directory: Curl error: (56) Failure when receiving data from the peer: Last FTP request: Last FTP response: Make sure you have entered the correct storage settings. You can check them independently with the command: curl -v --ftp-pasv --ssl -k -u jdoe 'ftp://203.0.113.2/./'

Cause

Atomic ProFTPD incorrectly replaces ProFTPD package provided by Plesk.

Resolution

Apply one on the following solutions: