Symptoms
- No backup operations are running
-
Cannot activate domain in Plesk:
Error: The domain or website example.com cannot be activated because it was disabled by your hosting provider.
OR
Error: The domain or website example.com cannot be activated because it was suspended by your hosting provider.
-
It may not be possible to activate it via CLI as well:
# plesk bin domain --on example.com
An error occurred during turning domain on/off: The domain is suspended because the subscription is still suspended.
Cause
Unclear.
Resolution
-
Activate domain via CLI, if you did not try it yet:
# plesk bin domain --on example.com
If the solution above did not help:
activate domain in Plesk database
-
Back up Plesk database
-
Connect to Plesk database
-
Set domain status to active:
mysql> update domains set status = 0 where name='example.com';
-
Set webspace status to active:
mysql> update domains set webspace_status=0 where name='example.com';
-
To activate domain aliases, find suspended ones and activate them using the value of
dom_id:mysql> select dom_id,displayName from domain_aliases where status!=0;
+--------+-------------+
| dom_id | displayName |
+--------+-------------+
| 40 | example.net |
+--------+-------------+mysql> update domain_aliases set status=0 where status=2 and dom_id=40;
- Log in to Plesk
- Go to Domains > example.com. Suspend and activate the domain to ensure the issue got fixed.