Knowledge Base

Unable to access domain in Plesk: httpdocs is out of webspace

Symptoms

The following error is shown when browsing domain in Plesk at Domains > example.com or at Domains > example.com > FTP Access:

C:Inetpubvhostsexample.comhttpdocs is out of webspace

500 TypeError
Cannot destructure property 'isSecondaryCollapsible' of 'e' as it is undefined.
The following error is shown when trying to repair Plesk database:

# plesk repair db -verbose
The home directory of the domain example.com does not
match the system user's default home directory .................... [ERROR]
Replace "/var/www/vhosts/example.com/httpdocs" with "/var/www/vhosts/example2.com/httpdocs"?

Cause

Database inconsistency: domain's document root directory in sys_users and/or hosting table differs from the actual one.

Resolution

Repair the Plesk database:

1. Connect to the server via SSH (Linux) or via RDP (Windows)

2. Repair the database with the following command:

# plesk repair db -y

Note: if the issue persists after applying the steps above, proceed with the manual solution:

Plesk for Linux

In the example below the home directory is:

/var/www/vhosts/example.com/

The document root (www_root) is:

/var/www/vhosts/example.com/httpdocs

Log into the server via SSH.
Create a backup for psa database:
# plesk db dump psa > psa.sql
Check the current home and document root directories in sys_users and hosting tables - one or both records may be incorrect:
# plesk db "select id,home from sys_users where home like '%example.com%';"
+----+-----------------------------+
| id | home |
+----+-----------------------------+
| 2 | /var/www/vhosts/example.com/custom_path |
+----+-----------------------------+

# plesk db "select www_root from hosting where sys_user_id=2;"
+--------------------------------------+
| www_root |
+--------------------------------------+
| /var/www/vhosts/example.com/httpdocs/custom_path |
+--------------------------------------+
Execute the commands below to set a correct path - use the ID from the previous command's output::
# plesk db "update sys_users set home='/var/www/vhosts/example.com' where id=2;"
# plesk db "update hosting set www_root='/var/www/vhosts/example.com…