Unable to access any domain options in Plesk UI when additional FTP users are created: /var/www/vhosts/example.com/httpdocs is out of webspace

Symptoms

• An error is displayed while accessing a domain option in Plesk or logging in to Plesk under user credentials:

  external error: /var/www/vhosts/example.com/httpdocs is out of webspace
  Message /var/www/vhosts/example.com/httpdocs is out of webspace
  File Webspace.phpLine 378
  Type PleskFatalException

• The home directory is different for system users of domain

  select distinct d.id,d.webspace_id as webspace_id,d.name as domain,su.login,su.home,h.www_root from domains d join hosting h on h.dom_id=d.id left join ftp_users fu on fu.dom_id=d.id join sys_users su on (fu.sys_user_id=su.id or h.sys_user_id=su.id) where d.name='example.com' order by d.name;
  +-----+-------------+------------+--------------+-----------------------------+--------------------------------------+
  | id | webspace_id | domain | login | home | www_root |
  +-----+-------------+------------+--------------+-----------------------------+--------------------------------------+
  | 259 | 0 | example.com | user_login | /var/www/vhosts/example.com | /var/www/vhosts/example.com/httpdocs |
  | 260 | 0 | example.com | user2_login | /var/www/vhosts/example2.com | /var/www/vhosts/example2.com/httpdocs |
  +-----+-------------+------------+--------------+------------------------------+--------------------------------------+

Cause

An additional FTP user home directory is outside of the main system user home directory.

Resolution

Change the value of www_root for affected system user in Plesk database:

1. Connect to the server via SSH

2. Create Plesk database backup

3. Modify the record in the database

   # plesk db "update sys_users set home='/var/www/vhosts/example.com/user_folder' where login='user2_login'"

   Note: '/var/www/vhosts/example.com/user_folder' should exist on the file system.