Symptoms
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When performing subscriptions migration, the process takes up to 5 hours to fetch information from a single domain.
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On opening the migration status by going to Tools & Settings > Migration & Transfer Manager > Host > protocol, the migration process is stuck on "Fetch configuration data from Plesk servers" task and after it finishes it shows the following entries:
2020-04-15 08:34:06 info START: Fetch information from source panel
2020-04-15 08:34:06 info START: Fetch configuration data from Plesk servers
2020-04-15 13:19:14 info FINISH: Fetch configuration data from Plesk servers
2020-04-15 13:19:23 info START: Fetch information from target servers
Between the START and FINISH tasks of the "Fetch configuration data from Plesk servers", several hours elapsed.
Cause
Product issue:
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#PPPM-11919 "Sped up the migration of subscriptions to the target server with the same OS and Plesk version as the source by removing unnecessary information from backup.log and the XMl-configuration file when the subscriptions are backed up."
Fixed in:- Plesk Obsidian 23 June 2020
Resolution
Please consider updating your server: