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Knowledge Base

Some functionalities are missing in Plesk admin interface

 
extensionsgointerfacelinuxobsidian

Symptoms

  • Some functionalities are absent in Plesk interface (Extensions button in the left panel, Subscriptions menu, PHP Settings for a domain, links in Tools & Settings, etc.)
  • Change View option to change interface view from Power User to Service Provider is missing in the left bottom corner
    1.png

Cause

Plesk administrator interface management is locked by enabled Restricted Mode (on Plesk Obsidian) / Custom View (on Plesk Onyx) in Tools & Settings > Restricted Mode Settings/Custom View Settings.

Resolution

  1. Log in to Plesk.

  2. Go to Tools & Settings > Restricted Mode Settings and untick Enable Restricted Mode:
    25.PNG

    Note: if you do not see the option Restricted Mode Setting in Tools & Settings refer to the command-line solution.

Command-line solution

  1. Connect to the server via SSH/RDP

  2. Run the following command on Linux or Windows server:

    # plesk bin poweruser --off -lock false

    In case Plesk Web Admin edition is in use, the command should be:

    # plesk bin poweruser --on -simple false -lock false

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