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Knowledge Base

Site shows: ERR_CONNECTION_TIMED_OUT

 
apachedomainshttpipnginx

Symptoms

  • Apache 2.4 without nginx is used.
  • Site shows Server Connection Timeout:

    ERR_CONNECTION_TIMED_OUT

  • In /var/www/vhosts/system/example.com/logs/error_log below error can be found:

    [Wed Jan 31 05:50:47.216137 2018] [proxy_fcgi:error] [pid 22487:tid 139703407867648] (70007)The timeout specified has expired: [client 203.0.113.2:55437] AH01075: Error dispatching request to :, referer: http://example.com

  • Domain access log contains a lot of entries that IP/IP's tried to access site or particular page:

    # cat /var/www/vhosts/system/example.com/logs/access_log |cut -f 1 -d ' '|sort|uniq -c|sort -nr
    5319 203.0.113.3
    3815 203.0.113.4

Cause

Site or page is being abused.

Resolution

  1. Log in Plesk
  2. Block IP's that are trying to abuse site.
    Plesk > Domains > example.com >  Apache & nginx Settings > Additional directives for HTTP:

    <Directory "/var/www/vhosts/example.com">
    Options All
    AllowOverride None
    <RequireAll>
    Require all granted
    Require not ip 203.0.113.3 203.0.113.4
    </RequireAll>
    </Directory>

Additional information

Website on Plesk server is not accessible: 504 Gateway Time-out: The timeout specified has expired: [client 203.0.113.2:54693] AH01075: Error dispatching request to

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