Knowledge Base

Scheduled Tasks link is not shown when logging as a customer/reseller

Symptoms

Scheduled Tasks link is not shown when logging as a customer/reseller:
When login as a customer/reseller not all domains are shown in Websites & Domains > Scheduled Tasks > Add Task > Web Space.

Cause

Scheduled tasks management option is not enabled for subscription.

Resolution

Enable Scheduler management:

For a service plan and all subscriptions under it:

Log into Plesk.
Open Service Plans > service plan name > Permissions tab > select Scheduler management checkbox and apply changes by clicking to Update & Sync button:

Note: Depending on number of subscriptions under this service plan, synchronization may take some time.

For a reseller:

Log into Plesk.
Open Service Plans > Reseller Plans tab > service plan name > Permissions tab > select Scheduler management checkbox and apply changes by clicking to Update & Sync button:

Note: Depending on number of subscriptions under this service plan, synchronization may take some time.

For one subscription from Plesk UI:

Create Add-on plan in Service Plans > Add an Add-on
Open Permissions tab and select Scheduler management option > OK.
Assign Add-on plan to subscription in Subscriptions > example.com > Change plan/add-ons:

OR

Open Subscriptions > example.com > Customize > Permissions > check Scheduler management box and apply changes by clicking to Update & Lock button.

Note: In this case subscription be locked for synchronization with service plan.

For one subscription from the command-line:

Connect to the server via SSH or via RDP.
Run the command below:

# plesk bin subscription_settings --update example.com -manage_crontab true