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Knowledge Base

Plesk pre-upgrade check provides incorrect report: There are custom web server configuration templates at /opt/psa/admin/conf/templates/custom

 
httpsinstallation upgradeplesk for linuxplesk updatesserver

Symptoms

  • Plesk pre-update checker reports the warning:

    Warning:
    Plesk pre-upgrade check
    WARNING: There are custom web server configuration templates at /opt/psa/admin/conf/templates/custom. These custom templates might be incompatible with a new Plesk version, and this might lead to failure to generate web server configuration files. Remove the directory to get rid of this warning. Please check https://support.plesk.com/hc/articles/213399669 for details.

  • There are no files inside the /opt/psa/admin/conf/templates/custom, however, the directory itself is present on the server:

    # # ls -la /opt/psa/admin/conf/templates/custom
    total 8
    drwxr-xr-x 2 root root 4096 Dec 1 11:51 .
    drwxr-xr-x 5 root root 4096 Dec 1 11:51 ..

Cause

Incorrect error reporting. This is the bug PPPM-13806, which will be solved in future Plesk updates.

Resolution

Until the bug be fixed the warning can be safely ignored.

To stop receiving the notification before the bug be solved

  1. Connect to the server via SSH.

  2. Remove the empty directory:

    # rm -rf /opt/psa/admin/conf/templates/custom

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