Symptoms
The Plesk upgrade process fails with the following error message:
Upgrade to Obsidian 18:
Installing packages
Upgrading Plesk URL protection module...
Failed to install 'C:ProgramDataPleskInstallercachepoolreleasePLESK-WIN_18.0.21_1598dist-windowsplesk-urlprotection.msi': Fatal error during installation. (Error code 1603)
Action '' failed with error 1603(0x00000643)
ERROR: The installation of the package 'plesk-urlprotection' failed with code 1603. (upgrade: Upgrading Plesk URL protection module...)Upgrade to Onyx 17.8:
Installing packages
Upgrading Plesk URL protection module...
Failed to install 'C:ParallelsInstallerparallelsPANEL-WIN_17.8.11dist-windowsplesk-urlprotection.msi': Fatal error during installation. (Error code 1603)
ERROR: The installation of the package 'plesk-urlprotection' failed with code 1603. (upgrade: Upgrading Plesk URL protection module...)
Cause
IIS hangs during the package installation.
Resolution
The following workaround will allow installation of this package to upgrade Plesk.
Connect to the Plesk server over RDP
Start a Command Prompt
Stop IIS:
Warning: Plesk and websites will be offline while IIS is stopped.
iisreset /stop
Install
plesk-urlprotectionfrom the installer cache:Note: Modify the path to the
plesk-urlprotectionpackage with the version to installmsiexec /i "C:ProgramDataPleskInstallercachepoolreleasePLESK-WIN_18.0.66_16007dist-windowsplesk-urlprotection.msi" /L*V "C:plesk_urlprotection_installation_debug_OBSIDIAN.txt" AUTOINSTALLER=1
Start IIS:
iisreset /start
Connect to the Plesk server over RDP
Download
plesk-urlprotectionStart a Command Prompt
Stop IIS:
Warning: Plesk and websites will be offline while IIS is stopped.
iisreset /stop
Install
plesk-urlprotection:Note: Modify the path to the
plesk-urlprotectionpackage if it is differentmsiexec /i "C:UsersAdministratorDownloadsplesk-urlprotection.msi" /L*V "C:plesk_urlprotection_installation_debug.txt" AUTOINSTALLER=1
Start IIS:
iisreset /start
