Plesk and websites are not accessible: 500.19 – Internal server error – Module DynamicCompressionModule

Symptoms

• Plesk and websites are not accessible on localhost with one of the following error messages:

  500 external Server Error

  ---

  HTTP Error 500.19 - Internal Server Error
  The requested page cannot be accessed because the related configuration data for the page is invalid.

  Detailed Error Information:
  Module DynamicCompressionModule
  ...
  Error Code 0x8007007e

  Note: Error code can also be 0x80070005.

• The following error message may appear in %plesk_dir%adminlogsphp_error

  ERR [panel] Could not ping database connection: Unable to get PSADb administrator password: The system cannot find the file specified. (Error code 2) at Unable to connect to pipe ...

Cause

The file %windir%system32inetsrvconfigApplicationHost.config refers to a compression scheme that is not properly configured.

Resolution

1. Connect to the Plesk server via RDP.

2. Start a Command Prompt as an Administrator.

3. Run the following command to locate the module reference that is invalid. In the example below, the faulty module is "xpress":

   C:> %windir%system32inetsrvappcmd.exe list config -section:system.webServer/httpCompression | findstr "dll"

   <scheme name="br" dll="%ProgramFiles%IISIIS Compressioniisbrotli.dll" />
   <scheme name="gzip" dll="%ProgramFiles%IISIIS Compressioniiszlib.dll" />
   <scheme name="xpress" doStaticCompression="false" doDynamicCompression="true" dll="C:Program FilesWSUSServicesWebServicessuscomp.dll" staticCompressionLevel="10" dynamicCompressionLevel="0" />

4. Create a backup file of IIS configuration:

   C:> %windir%system32inetsrvappcmd.exe add backup BeforeEditBackup

5. Remove the XPress compression scheme from IIS configuration:

   C:> %windir%system32inetsrvappcmd.exe set config -section:system.webServer/httpCompression /-[name='xpress']

6. Open the file %windir%system32inetsrvconfigApplicationHost.config in a text editor and search for the line with the scheme name:

   xpress scheme <scheme name="xpress" doStaticCompression=... />

   If it exists, remove the line and save the changes.

7. Restart IIS:

   C:> iisreset