Log files are increasing very fast and do not rotate: open_basedir restriction in effect

Symptoms

• Log rotation does not work for a domain

• Some log files are very big in Plesk > Domains > example.com > File Manager in folder Home directory > logs

  Cause

  The log rotation is failing as a result of the file’s rapid growth.
  The PHP errors related to open_basedir restriction are rapidly increasing the log file as website application tries to access root path (‘ / ‘) but it’s not allowed as open_basedir is set to {WEBSPACEROOT}{/}{:}{TMP}{/}.

  Resolution

  1. Log into Plesk

  2. Navigate to Domains > example.com > PHP Settings and set the value of open_basedir to none

  3. Review the website application code so that the open_basedir directive can be safely enabled again

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