Symptoms
- Unable to log via FTP:
530 User cannot log in, home directory inaccessible. Login failed.
- Physical path for FTP sites in IIS > Hostname > Sites > 203.0.113.2 > Basic settings > Physical Path differs from the value specified in Registry
HKEY_LOCAL_MACHINESOFTWAREWow6432NodePLESKPSA ConfigConfigFTP_ROOT_D
Cause
Wrong path in FTP_ROOT_D key in the registry database.
Resolution
Note: if direct RDP access to the server is not possible, contact server administrator for further assistance.
-
Connect to the server via RDP
-
Check the physical path for FTP sites in IIS > Hostname > Sites > 203.0.113.2 > Basic settings > Physical Path (e.g.
C:InetpubvhostsServers
). -
Open Registry Editor in Start > Run and type regedit.
-
Navigate to
HKEY_LOCAL_MACHINESOFTWAREWow6432NodePLESKPSA ConfigConfig
- Check the
FTP_ROOT_D
path and verify it corresponds to the existing physical directory. The path present onFTP_ROOT_D
should be same of Physical Path in IIS. (e.g:C:InetpubvhostsServers
).