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Knowledge Base

Failed to update the ModSecurity rule set: “username or password may be invalid,” “your license may be expired,” or 401

 
firewallhttpsphpplesk for linuxplesk for windows

Symptoms

  • This message is displayed in the panel after a failed ModSecurity ruleset update

    Error: Failed to update the ModSecurity rule set. Details

  • Trying to log in to Atomicorp with the credentials inside /etc/asl/config returns this error

    The user name or password is incorrect

  • One of the following errors appears in Tools & Settings > Web Application Firewall (ModSecurity)

    Error: Failed to update the ModSecurity rule set: modsecurity_ctl failed: gpg: key 4520AFA9: "Atomicorp (Atomicorp Official Signing Key) [email protected]" not changed
    gpg: Total number processed: 1
    gpg: unchanged: 1
    gpg: Signature made Thu Mar 15 01:24:49 2018 +07 using RSA key ID 4520AFA9
    gpg: Good signature from "Atomicorp (Atomicorp Official Signing Key) [email protected]"
    gpg: WARNING: This key is not certified with a trusted signature!
    gpg: There is no indication that the signature belongs to the owner.
    Primary key fingerprint: 1818 66DF 9DAC A40E 5B42 9B08 FFBD 5D0A 4520 AFA9
    TERM environment variable not set.
    aum failed with exitcode 3.

    Error: Failed to update the ModSecurity rule set: modsecurity_ctl failed: gpg: key 4520AFA9: "Atomicorp (Atomicorp Official Signing Key) [email protected]" not changed
    gpg: Total number processed: 1
    gpg: unchanged: 1
    gpg: Signature made Mon Apr 15 18:15:00 2019 CEST using RSA key ID 4520AFA9
    gpg: Good signature from "Atomicorp (Atomicorp Official Signing Key) [email protected]"
    gpg: WARNING: This key is not certified with a trusted signature!
    gpg: There is no indication that the signature belongs to the owner.
    Primary key fingerprint: 1818 66DF 9DAC A40E 5B42 9B08 FFBD 5D0A 4520 AFA9
    TERM environment variable not set.
    aum failed with exitcode 3.
    stdout:
    Checking versions ...
    AUM version is current: package asl is not installed[75G[[1;31m[1;32mPASS[0m[0m]
    Authorization failed attempting to download an update.
    The username or password may be invalid, or your license may be expired.
    Please log in to the License Manager at https://www.atomicorp.com/amember/member.php and verify your account.
    Further information may be found at: https://www.atomicorp.com/wiki/index.php/ASL_FAQ#HTTP_Error_401:_Authorization_Required.
    -------------------------------------------------------------------------------
    Errors were encountered:
    L CODE SOURCE MESSAGE-
    ---- ----------------------------- ------------------------------------------
    [1;31m3 303 Core::distributed_update Invalid user credentials
    [0m159.69.178.159
    203.0.113.2
    stderr:
    Unable to download tortix rule set

    Error: Failed to update the ModSecurity rule set: modsecuritymng failed: Error sending request 'channels/rules/plesk/modsec-201905100838.tar.bz2' to 'updates.atomicorp.com': status 401
    at (WebRequest::executeRequest line 122)
    at executeRequest(updates.atomicorp.com/channels/rules/plesk/modsec-201905100838.tar.bz2)(WebRequest::executeRequest line 127)
    at downloadFile(updates.atomicorp.com/channels/rules/plesk/modsec-201905100838.tar.bz2)(WebRequest::downloadFile line 145)
    at download(C:Program Files (x86)PleskPrivateTemp460E7B5.tmp)(ModSecurity::TortixRuleSet::download line 90)
    at installRuleSet(tortix, )(ModSecurity::Adapter::installRuleSet line 62)
    at installRuleSet(tortix, , true)(ModSecurity…

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