Symptoms
- Dr.Web update fails with the errors like below in sytem log (
/var/log/messagesfor example):
# grep 'update.geo.drweb.com' /var/log/messages
Apr 3 11:11:51 plesk update.pl[457388]: Unable to connect to update.geo.drweb.com: Connection timed out
Apr 3 11:11:51 plesk update.pl[457388]: failed to download http://update.geo.drweb.com/plesk/1100/unix/drweb32.lst (Connection timed out)
Apr 3 11:11:51 plesk update.pl[457388]: can not fetch http://update.geo.drweb.com/plesk/1100/unix/drweb32.lst
Apr 3 11:11:51 plesk update.pl[457388]: failed to download files
- Attempt to manually update Dr.Web also fails:
# /opt/drweb/update.pl
ERROR: Dr.Web Updater: failed to download files !
- Solution from Plesk Premium Antivirus cannot update: failed to download files doesn't fix the issue.
Cause
update.geo.drweb.com is a geo-dependent name, it resolves differently based on the query source address. Some of the Dr.Web servers are located in a data-center that is undergoing migration.
Resolution
Wait until the migration of Dr.Web servers will be finished. As a workaround, you may apply the steps from Plesk Premium Antivirus cannot update: failed to download files article using a different IP from the list. For example, if the 81.176.67.172 was used initially in /etc/hosts, try specifying one of the follwowing IPs:
195.133.219.93
213.59.3.178
195.133.219.91
85.10.234.30
195.161.158.50
