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Knowledge Base

Domain shows 403 error after using Move Domain feature: Forbidden You don’t have permission to access / on this server.

 
403 errordomainshtaccesshttpsinstall plesk

Symptoms

  • Domain example2.com shows the following error message after moving it to another subscription (example.com) in Domains > example2.com > Move Domain:

    403 Forbidden
    You don't have permission to access / on this server.
    Server unable to read htaccess file, denying access to be safe

  • The following error appears in Domains > example2.com > Logs:

    [core:crit] (13)Permission denied: AH00529:/var/www/vhosts/example.com/example2.com/httpdocs/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/var/www/vhosts/example.com/example2.com/httpdocs/' is executable, referer: https://example2.com/

  • Repairing permissions for example2.com shows:

    There is incorrect ownership on some items in the WWW root directory of the domain 'example2.com' ........................................... [ERROR]
    - Incorrect group of /var/www/vhosts/example.com/example2.com/httpdocs:
    expected is psaserv (1002), actual is psacln (1003)

  • The ownership of the httpdocs folder got changed after moving:

    # ls -ld /var/www/vhosts/example.com/example2.com/httpdocs/
    drwxr-x--- 2 user psacln 4096 Sep 2 09:16 /var/www/vhosts/example.com/example2.com/httpdocs/

    Note: The psaserv group is expected instead of psacln.

Cause

Product issue:

  • #PPPM-12251 "Moving the main domain of a subscription to a different subscription now sets the correct ownership of the domain’s document root directory."
    Fixed in:

    • Plesk Obsidian 18.0.31 27 October 2020 (Linux)

Resolution

Please consider updating your server:

  • How to install Plesk updates

Workaround

If update is not possible for some reason you may try the following

workaround

As a workaround until the bug is fixed, repair permissions:

  1. Connect to the server via SSH

  2. Execute the following command for the affected domain:

    # plesk repair fs example2.com -y

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