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Knowledge Base

Domain hosted on a Plesk server shows default web server page after IP for the domain was changed

 
apachecachednsdomain namegoogle

Symptoms

  • Domain's IP address was changed to 203.0.113.3 from 203.0.113.2

  • The domain shows Web Server Default page, default Apache page, default website for IP, or a blank page.

  • If the new IP and domain name are added to the local system's "hosts" file, correct content is displayed.

Cause

Domain resolves to the old IP address globally:

C:> nslookup example.com 8.8.8.8
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: example.com
Addresses: 203.0.113.2

# dig +short example.com @8.8.8.8
203.0.113.2

 

Domain resolves to the old IP address globally due to the DNS cache.

Resolution

Wait until the new values are propagated globally. It might take up to 48 hours.

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