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Knowledge Base

Apache default page is shown in the browser instead of website hosted in a Plesk server: Error IP address not found on interface

 
apachedomainshostedinterfaceip

Symptoms

  • Website example.com is not accessible. A blank page or default Apache page is shown in the browser;

  • Apache and nginx services are up and running;

  • The plesk repair web utility returns the following output:

    # plesk repair web example.com

    IP address not found on interface(s): 203.0.113.2 .............. [ERROR]
    IP address not found on interface(s):
    2001:db8:f61:a1ff:0:0:0:80 ............................ [ERROR]
    Broken binding for domain: example.com ...................... [ERROR]
    Repairing web server configuration for the domain
    example.com ............................................... [OK]

    Some of registered IPs (203.0.113.2,
    2001:db8:f61:a1ff:0:0:0:80) were not found on network
    interfaces thus preventing bound domains (example.com) from
    operate properly. Remap these domains to operational IPs and rebuild
    server configuration files ........................................ [WARNING]
    Error messages: 3; Warnings: 1; Errors resolved: 0

Cause

IP address misconfiguration.

Resolution

Repair IP addresses on the server:

  1. Log into Plesk.

  2. Navigate to Plesk > Tools & Settings > IP addresses and press button Reread , and then the Repair button if necessary.

  3. Rebuild website configuration in Tools & Settings > Diagnose and Repair > Web & FTP Servers > Repair

Rebuild website files via SSH

  1. Connect to the server via SSH

  2. Run the following command:

  • For one specific domain:

    # plesk repair web example.com -y

  • Globally for all the domains:

    # plesk repair web -y

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