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Knowledge Base

After Plesk update 18.0.55 is applied, Customers using a Service Plan can no longer manage SSL/TLS Support settings for their Subscriptions, because they are grayed out

 
301 redirectdomainshostinghosting settingshttp

Symptoms

  • Plesk has been recently updated to version 18.0.55
  • Service plan has option Setup of potentially insecure web scripting options that override provider's policy and Hosting settings management enabled at Service Plan > Example > Permissions.
  • Customers that use this Service Plan can no longer enable, disable or change options Enabled, Redirect visitors from HTTP to HTTPS via a SEO friendly 301 redirect and Certificate at Domains > example.com > Hosting Settings > SSL/TLS support section, because they are greyed out:

Cause

This behavior is tied to a known product issue with ID PPPM-12070, which has been fixed in Plesk version 18.0.56.

Resolution

The bug has been resolved permanently in Plesk version 18.0.56, due to which the recommended way to resolve the issue is to update your Plesk version to 18.0.56 or higher by following the steps in this article:

How to update Plesk Obsidian to the latest build

Additional information

subscription: Subscriptions | Plesk Obsidian documentation

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