Backing Up Individual Accounts and Sites

To back up a user account with or without sites:

1. Click Customers.

2. Locate and click the customer whose account you want to back up.

3. In the list of customer’s domains (the Domains tab) or
   subscriptions (the Subscriptions tab), click the icon in the very
   right column and select Manage in Customer Panel to open hosting
   operations.

4. Click Account and do one of the following:

   Note: Depending on the customer’s permissions, one of these options
   might be unavailable.

   • To back up a user account with sites, click Back Up My Account
     and Websites.
   • To back up only websites with content, click Back Up Websites.
     Alternatively, use Websites & Domains > Backup Manager.

5. Click Back Up.

6. Specify the following:

   • What data to back up. You can back up only the settings, or the
     settings and all data. To learn what is included in backups, refer
     to the Backing Up and Restoration section.

   • Location where to store the backup file. Select the storage where
     you would like to store the backup file.

   • Type.

     • To backup all the data, select Full.

       A full backup can include either configuration or configuration
       and content, depending on what you selected in Back up.

     • To back up only the changes made since the time of the previous
       backup, select Incremental.

       Incremental backups always include configuration with content,
       including databases. Database-related content is included in
       full, while web and mail related content is backed up
       incrementally.

       If no backups have been created yet, the first backup will be a
       full backup. For more details, refer to Incremental
       Backup.

   • Splitting of the backup file. To create a multivolume backup,
     select the respective checkbox and specify volume size in
     megabytes. Multiple volumes are supported for backups stored in
     personal FTP storage.

   • Comments about this backup.

   • Exclude log files. Select this option if you want all log
     files (including the logs from the system directory) to be
     excluded from backup.

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