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Knowledge Base

Adding the Link for Sending Feedback

 
advanced administration guide linuxcustomizing the functionality of presence builderfeedbackhostingserver

If you want to enable customers to send you feedback, you can do the
following:

  1. Set up a forum on your site.
  2. Configure the editor to show a link with the label Give Feedback,
    which will direct users to that forum.

The link will be placed in the editor’s toolbar, in the Help menu.

To add the link:

  1. On the hosting server, open the configuration file
    /usr/local/sb/config.

  2. In the [help] section, locate the line containing
    feedback_url. If this line is not present, add the following
    line:

    feedback_url = "<URL to your online forum>"
    

    where “<URL to your online forum>” is your forum’s address enclosed
    in quotation marks.

  3. Save the file.

To remove the link:

  1. On the hosting server, open the configuration file
    /usr/local/sb/config.

  2. In the [help] section, locate the line containing
    feedback_url, and remove the address enclosed in quotation marks.
    If this line is not present, add the following line:

    feedback_url = ""
    
  3. Save the file.

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