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Knowledge Base

Cannot create remote backup in Plesk. Error: Unable to export backup: Transport error: Extension transport: ext://one-drive-backup/server/: Required parameter not passed: “refresh_token”

 
backupbackup managerbackup restore migrationmicrosoftphp

Symptoms

  • Error like below is displayed in Plesk under Tools & Settings > Backup Manager:

    The backup <datetime> was not created.

  • Entries like below are found in %plesk_dir%PMMlogsbackup-<datetime>:

    WARN [panel] Unable get the amount of free space from the remote storage.
    WARN [panel] BadMethodCallException: Required parameter not passed: "refresh_token"
    file: C:Program Files (x86)Pleskadminplibmodulesone-drive-backupvendorleagueoauth2-clientsrcToolRequiredParameterTrait.php
    ...

    [extension/one-drive-backup]: Request header/response:
    PUT ...
    WWW-Authenticate: Bearer realm="OneDriveAPI", error="invalid_token", error_description="Invalid auth token"
    ...

Cause

Microsoft OneDrive Backup is not properly configured.

Resolution

Configure OneDrive Backup as per the documentation.

Read the full article
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