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Knowledge Base

Plesk backup to remote FTP fails: Unable to resume an interrupted upload: (28) Timeout was reached

 
backupbackup restore migrationplesk backupservertechnical questions

Symptoms

Plesk backup to remote FTP fails:

Unable to create remote backup. Error: Unable to export backup: Curl error: Unable to resume an interrupted upload: (28) Timeout was reached: Last FTP request: STOR backup_2006270416.tar: Last FTP response: 200 Type set to I: Connection to the FTP server has lost

Cause

Insufficient FTP timeout settings.

Resolution

  1. Log in to Plesk
  2. Install panel.ini Editor extension
  3. Edit panel.ini using the extension - add the following parameters to it:

    [pmm]
    ftpResponseTimeout=240
    ftpConnectionTimeout=240
    ftpRequestTimeout=240

Read the full article
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