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Knowledge Base

Error while performing a subscription re-sync: Failed to execute SQL query: Login failed for user ‘sa’

 
backup restore migrationbusinessdatabasedbplesk for windows

Symptoms

  • An unfinished migration session is active on the destination server
  • A password for the MS SQL sa user was changed on the source server after the example.com subscription have been transferred
  • Trying to perform a re-sync of the example.com subscription's database fails with the following error:

    Attempt #1 failed with the following error:
    Failed to execute SQL query: Login failed for user 'sa'. DB-Lib error message 18456, severity 14:
    General SQL Server error: Check messages from the SQL Server
    DB-Lib error message 20002, severity 9:
    Adaptive Server connection failed

Cause

An old password for the sa user is still cached on the source server

Resolution

1. Log into the destination server
2. Navigate to Tools & Settings > Migration & Transfer Manager and select the active migration
3. Perform a re-sync of the example.com subscription with the following options:
  • Re-sync business objects
  • Re-sync external IDs

4. After the business object re-sync has finished, proceed with re-syncing the example.com subscription's database

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