Knowledge Base

Unable to log in to Plesk as a Plesk administrator: Access for administrator from address 203.0.113.2 is restricted in accordance with IP Access restriction policy currently applied

It is not possible to log in to Plesk as a Plesk administrator with the following message:

Access for administrator from address 203.0.113.2 is restricted in accordance with IP Access restriction policy currently applied.

The current Plesk IP access policy does not allow to log in from a particular IP address.

This setting is configured in Plesk at Tools & Settings > Restrict Administrative Access.

Apply one of the following solutions:

Add your IP address to the list of allowed IP addresses

Connect to the Plesk server via SSH (Linux) / RDP (Windows Server).
Add your IP address to the allow list (on Windows Server, use command prompt as an Administrator):

# plesk db "INSERT INTO cp_access (type, netaddr, netmask) VALUES ('deny' , '203.0.113.2', '255.255.255.255')"
- where 203.0.113.2 - the IP address of a device from which you are accessing Plesk

Disable the IP Restriction Policy

For Plesk on Linux
1. Connect to the Plesk server via SSH.
2. For security reasons, create a dump of the Plesk database.
3. Clear the access policy settings:
  
  3.1. Remove all records from the "cp_access" table:
  
  # plesk db "DELETE FROM cp_access"
  
  3.2. Set the policy to allow:
  
  # plesk db "UPDATE misc SET val='allow' WHERE param='access_policy'"

For Plesk on Windows
1. Connect to the Plesk server via RDP and start a command prompt as an Administrator.
2. For security reasons, create a dump of the Plesk database.
3. Clear the access policy settings:
  
  3.1. Remove all records from the "cp_access" table:
  
  C:> plesk db "DELETE FROM cp_access"
  
  3.2. Set the policy to allow:
  
  C:> plesk db "UPDATE misc SET val='allow' WHERE param='access_policy'"