Symptoms
Cannot create/manage/delete FTP accounts. There is no option FTP Access in Domains > example.com.
Cause
Management of additional FTP accounts is disabled on a Service Plan/Subscription level.
Resolution
To apply changes for all subscriptions under a Service Plan
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Go to Service Plans > service_plan_name > Permissions tab > and expand the Show more available permissions.
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Enable the option Additional FTP accounts management:
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Click on the Update & Sync button to apply changes for all subscriptions under this service plan.
To apply changes for one subscription
Note: The changes below will make the subscription a custom one and it will become locked for further synchronization with its Service Plan
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Go to Subscriptions > example.com.
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Click on the Customize link under the Account tab:
Note: If the right sidebar is collapsed, expand the right sidebar menu
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Switch to the Permissions tab and expand the Show more available permissions.
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Enable the option Additional FTP accounts management:
-
Click OK to apply changes.
To apply the same changes via CLI, use the solution below:
- Connect to the server via SSH.
To apply changes for all subscriptions under a Service Plan via the command line
Execute the command below:
# plesk bin service_plan -u "<service_pan_name>" -manage_subftp true
Note: Replace <service_pan_name> with the required name of the Service Plan
To apply changes for one subscription via the command line
Note: The changes below will make the subscription a custom one and it will become locked for further synchronization with its Service Plan
# plesk bin subscription_settings -u example.com -manage_subftp true
Note: Replace example.com with the real name of the subscription in question