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Knowledge Base

Unable to access Plesk after dist-upgrade: blank page is shown

 
developersinstallation upgradelinuxplesk for linuxserver

Symptoms

  • In an attempt to access the Plesk login page after the dist-upgrade, the blank page is shown.

  • The following errors can be found in the browser developers console (F12):

    ReferenceError: Jsw is not defined


    Failed to load resource: the server responded with a status of 404 (Not Found)

Cause

There were some issues during the upgrade procedure - some Plesk packages are not installed from new repositories yet.

Resolution

Apply one of the solutions below:

Plesk for Linux

  1. Connect to the server via SSH.

  2. Execute the command below to complete the upgrade procedure:

    # plesk installer update

  3. In case the issue still persists, run the command again:

    # plesk installer update

  4. If the previous command fails with the "Installation will not continue" message, run packages reconfiguration:

    # dpkg --configure -a

Plesk for Windows

  1. Log into the server via RDP.
  2. Start a command prompt as an Administrator.
  3. Execute the command below to complete the Plesk upgrade process:

    C:> plesk installer update

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