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Knowledge Base

Unable to restore backup in Plesk: This backup can be restored by the Plesk administrator only

 
backupbackup managerbackup restore migrationobsidianplesk for linux

Symptoms

  • The following warning can be found if trying to restore a backup as a Reseller in Plesk:

    Warning: This backup can be restored by the Plesk administrator only.

  • The backup cannot be found if logged in as Plesk administrator in Tools & Settings > Backup Manager.

Cause

This is the Plesk bug with ID #PPPM-7224 which is planned to be fixed in future product updates.

Resolution

Until the bug is fixed, use the below workaround:

For Plesk on Linux
For Plesk on Windows
  1. Connect to the server using SSH.

  2. Import a backup to Plesk:

    # plesk sbin pmm-ras --import-file-as-dump --dump-file-specification=/root/backup_info_1710111832.xml.tar --type=reseller

  3. Create a recovery from the command line:

    # /usr/local/psa/bin/pleskrestore --restore /var/lib/psa/dumps/resellers/example/backup_info_1710111832.xml -level resellers

For more specifics, such as recovering a single subscription, documentation is available: pleskrestore: Restoration from Backup | Plesk Obsidian documentation

Note: Where example is reseller username that can be checked under Resellers > reseller_name > Access to Panel (section) .

  1. Connect to the server via RDP.

  2. Import a backup to Plesk:

    plesk sbin pmm-ras --import-file-as-dump --dump-file-specification /path/to/file.xml.zip

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