Symptoms
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An FTP user cannot login with a correct username and password. The following error message appears in
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Windows command-line FTP client:
C:> ftp 203.0.113.2
Connected to 203.0.113.2.
220 Microsoft FTP Service
User (203.0.113.2:(none)): john_doe
331 Password required
Password:
530-User cannot log in.
Win32 error: The user name or password is incorrect.
Error details: An error occurred during the authentication process.
530 End
Login failed.OR
C:> Access denied
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FileZilla:
Response: 530 User cannot log in.
Error: Critical error: Could not connect to server
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Cause
When Windows Server is connected to a domain (Active Directory), an FTP user is treated as a domain user.
Resolution
Use the "hostnameFTP login" pair as a username for FTP connections:
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Find a server hostname:
C:> hostname
WIN-PLESK-SERVER -
Use this hostname together with an FTP login as a username. For example:
C:> ftp 203.0.113.2
Connected to 203.0.113.2.
220 Microsoft FTP Service
User (203.0.113.2:(none)): WIN-PLESK-SERVERjohn_doe
331 Password required
Password:
230 User logged in.
ftp> ls
200 PORT command successful.Alternatively, use the "Active Directory domain name_FTP login_" pair:
C:> ftp **203.0.113.2
**Connected to 203.0.113.2.
220 Microsoft FTP Service
User (203.0.113.2:(none)): pleskserverjohn_doe