Knowledge Base

Subscription becomes suspended without a clear reason with unlimited resources and without expiration date

Question

Why a subscription gets suspended or disabled without a clear reason when …

… it has unlimited resources or its resources limits weren’t reached?
… its expiration date is not set or it’s not expired yet?

Answer

Note: The following instructions are only available for Plesk Administrator. In case the options are not available, please contact your service provider.

Log in to Plesk GUI
Going to Tools & Settings > Action Log > Download, the following logs can be seen:
```
203.0.113.2 johndoe [2018-02-24 04:31:24] 'Update Domain Status'  ('Domain Name': 'example.com' => 'example.com', 'Status': '0' => '16', 'Extended status of domain': 'active' => 'suspended'...)
```
According to the Plesk Action Log, the subscription was suspended manually by johndoe user, which is an additional administrator in the Plesk server:
- Subscription status 0 stands for “Enabled”
- Subscription status 16 stands for “Suspended by admin”