Why a subscription gets suspended or disabled without a clear reason when …
- … it has unlimited resources or its resources limits weren’t reached?
- … its expiration date is not set or it’s not expired yet?
Note: The following instructions are only available for Plesk Administrator. In case the options are not available, please contact your service provider.
Going to Tools & Settings > Action Log > Download, the following logs can be seen:
203.0.113.2 johndoe [2018-02-24 04:31:24] 'Update Domain Status' ('Domain Name': 'example.com' => 'example.com', 'Status': '0' => '16', 'Extended status of domain': 'active' => 'suspended'...)
According to the Plesk Action Log, the subscription was suspended manually by
johndoeuser, which is an additional administrator in the Plesk server:
- Subscription status 0 stands for “Enabled”
- Subscription status 16 stands for “Suspended by admin”