Knowledge Base

Sectigo certificate in Plesk is not issued after payment is done

Symptoms

Payment for the certificate has been completed:

After filling in the data, certificate is not applied and page redirects to the default Domains > example.com > SSL/TLS Certificates page

After refreshing the page, a menu for filling in required data is displayed once again

Cause

Sectigo extension bug EXTPLESK-5378

Resolution

Update Sectigo extension to the latest version.

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