Symptoms
Plesk update and/or package manager update and centos2alma upgrade script from Centos 7 to Almalinux 8 fails with the following error on RHEL-like distros:
Failed to install {'name': 'plesk-php82', 'arch': 'x86_64', 'version': '8.2.18', 'release': '0redhat.8.240507.1400'}:
Error while downloading packages metainfo: No match for argument: plesk-php82-8.2.18-0redhat.8.240507.1400.x86_64. Trying again.
On Debian-like systems, the same is observed with these error messages appearing under /var/log/plesk/install/autoinstaller3.log:
E: Version '8.3.6-ubuntu.20.04.240507.1200' for 'plesk-php83' was not found
E: Version '8.3.6-ubuntu.20.04.240507.1200' for 'plesk-php83-bcmath' was not found
E: Version '8.1.28-debian.11.240507.1400' for 'plesk-php81' was not found
E: Version '8.1.28-debian.11.240507.1400' for 'plesk-php81-bcmath' was not found
Cause
Temporary issues with Plesk CDN
Workaround
As a temporary workaround change Plesk source to bypass CDN and point directly to our update servers:
- Connect to a Plesk server via SSH.
- Add the following strings to /etc/hosts:
89.187.173.23 autoinstall.plesk.com
89.187.173.12 autoinstall.plesk.com - Restart the update/upgrade
Note: Once the issue is fixed we strongly recommend removing the lines above from /etc/hosts to benefit from CDN content delivery.