Plesk is not working after the upgrade: Specified column “status” is not in the row

Symptoms

• Unable to log in to Plesk:

  Server Error
   500 
   Zend_Db_Table_Row_Exception 
   
   Specified column "status" is not in the row 
   Type Zend_Db_Table_Row_Exception 
   Message Specified column "status" is not in the row 
   File Abstract.php 
   Line 179

  ---

  Internal error:
   Specified column "status" is not in the row 
   Message Specified column "status" is not in the row 
   File Abstract.php 
   Line 179 
   Type Zend_Db_Table_Row_Exception

• The following entries are found in /var/log/plesk/panel.log:

  ERR [panel] Specified column "status" is not in the row:
   0: /usr/local/psa/admin/externals/Zend/Db/Table/Row/Abstract.php:179 
   Zend_Db_Table_Row_Abstract->__get(string 'status') 
   ... 
   ERROR: Zend_Db_Table_Row_Exception: Specified column "status" is not in the row (Abstract.php:179) 
   Some steps of upgrade failed. Run upgrade with option --repair to rerun failed steps.

Cause

Plesk database inconsistency, possibly during a failed database upgrade.

Resolution

Restore Plesk database from a pre-upgrade dump and run plesk repair utility to fix other conflicts:

1. Connect to the server via SSH.

2. Create a backup of Plesk database:

   # plesk db dump > psa.current.sql

3. Switch to the directory with pre-upgrade dumps:

   # cd /var/lib/psa/dumps

4. List all available pre-upgrade dumps:

   # ls -l mysql.preupgrade*
   -rw——- 1 root root 221821 May 4 18:03 mysql.preupgrade.18.0.25-18.0.26.20200504-180302.dump.gz
   -rw——- 1 root root 236912 May 24 14:02 mysql.preupgrade.18.0.26-18.0.27.20200524-140248.dump.gz

   In the example below, we are restoring all system databases from a dump file that was created before an upgrade from Plesk Obsidian 18.0.26 to 18.0.27:

5. Restore system databases:

   # zcat mysql.preupgrade.18.0.25-18.0.26.20200504-180302.dump.gz | MYSQL_PWD=`cat /etc/psa/.psa.shadow` mysql -uadmin

6. Run Plesk repair installation to fix possible database version conflicts:

   # plesk repair installation