Plesk is not accessible with error 500: The FastCGI process exited unexpectedly, error code 0x00000000

Symptoms

• Plesk is not accessible:

  HTTP Error 500.0 - Internal Server Error
  C:Program Files (x86)Pleskadminenginephp-cgi.exe - The FastCGI process exited unexpectedly

• If try accessing Plesk directly on the server while connected to it over RDP, the following detailed information is shown:

  Detailed Error Information:
  Module FastCgiModule
  Notification ExecuteRequestHandler
  Handler PleskEngine-FastCGI-php
  Error code 0x00000000
  Requested URL https://localhost:8443/index.php
  Physical Path C:Program Files (x86)Pleskadminhtdocsindex.php
  Logon Method Anonymous
  Logon User Anonymous

• The application pool PleskControlPanel and the site pleskcontrolpanel are started in IIS.

• Repairing Plesk site using Plesk Reconfigurator does not help as well.

Cause

PHP which is used for serving Plesk site (located in the directory %plesk_dir%adminengine) is corrupted.

Resolution

1. Connect to the server using RDP.

2. Back up the directory %plesk_dir%adminengine.

3. Locate the necessary MSI file which contains Plesk’s PHP files.

   For example, for Plesk Onyx 17.5.3 this file is C:ParallelsInstallerparallelsPANEL-WIN_17.5.3dist-msi-Microsoft-2003-i386plesk-engine_mu028.msi.

   Alternatively, the file can be called just plesk-engine.msi.

4. Create a directory for extracting the files from MSI (for example, C:tempMSI).

5. Unpack the MSI file found in step 3:

   C:> msiexec /a C:ParallelsInstallerparallelsPANEL-WIN_17.5.3dist-msi-Microsoft-2003-i386plesk-engine_mu028.msi /qb TARGETDIR=C:tempMSI

6. Copy all files from the directory C:tempMSIProgram FilesParallelsPleskadminengine to the directory %plesk_dir%adminengine with replacing the already existing files.