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Knowledge Base

Monitoring fails to open in Plesk: Grafana service is stopped

 
applications extensionsgografanamonitoringplesk for linux

Symptoms

  • When opening Monitoring in Plesk, it shows one of the following error messsages:

    The tab content cannot be loaded because the Grafana service is stopped. Start the service?

    Execution extension has failed with exit code 1, stdout: It seems that the extension installation is still in progress, so the "fix" command cannot be performed., stderr: .

    TThe Grafana service is not installed. Fix it?

    Could not check if Monitoring was installed correctly: the Grafana service seems to be broken.

  • When clicking Fix installation, the procedure fails with:

    Failed to copy files storage to destination path. stderr: filemng: Cannot open destination file '/etc/grafana/grafana.ini.dWXbAd' System error 2: No such file or directory stdout: filemng: Cannot open destination file '/etc/grafana/grafana.ini.dWXbAd' System error 2: No such file or directory

Cause

Grafana has been installed from grafana-enterprise package, which does not come with Plesk installation:

# rpm -qa | grep grafana
grafana-enterprise-7.0.0-1.x86_64

Resolution

  1. Connect to the Plesk server via SSH.

  2. Remove the Grafana package:

    # rpm -e --nodeps grafana-enterprise

  3. Uninstall the Grafana extension:

    # plesk bin extension --uninstall grafana

  4. Install it back:

    # plesk bin extension --install grafana

  5. Log in to Plesk and go to Monitoring. If Grafana shows this message:

    The plesk-json-backend-datasource plugin is not installed.

    click Fix installation.

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