FTP account creation or password reset timeouts

Symptoms

• An attempt to create an additional FTP account or reset an FTP user password keeps loading and does not complete.

Cause

The Plesk Bug PPPM-14064: "Timeout when creating FTP account".

Fixed in:

• Plesk Obsidian 18.0.54 18 July 2023 (Linux)

Resolution

Please consider updating your server:

• How to upgrade Plesk to the next release