Knowledge Base

Cannot publish a site with WPB for cPanel: “Can’t receive authorization to work with the host”

Symptoms

The site cannot be published via Web Presense Builder while being logged in to end-user’s cPanel (11.42.0.23 or higher) from admin “WebHost Manager (WHM)“. The following error appears in editor:

The site cannot be published to the specified location.
One or several of the following errors appear in sitebuilder.log:

[EMERG] /JsonApi/ SB_Site_Compiler_Target_AuthoriseException: Can’t receive authorization to work with the host ‘example.com’ with login ‘end-user’
file: /usr/local/sb/include/SB/Site/Compiler/Target/FTP.php
line: 181
code: 0 10.10.10.10 http://10.10.10.11/Editor Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.146 Safari/537.36

[EMERG] /JsonApi/ SB_Exception: Invalid CSRF token has been provided.
file: /usr/local/sb/include/SB/Controller/Plugins/Sb/CsrfProtect.php
line: 21
code: 0
in /usr/local/sb/include/SB/Controller/Plugins/Sb/CsrfProtect.php on line 21
#1 at SB_Controller_Plugins_Sb_CsrfProtect->preDispatch(object(SB_Controller_Request_Http))in /usr/local/sb/include/Zend/Controller/Plugin/Broker.php on line 309
#2 at Zend_Controller_Plugin_Broker->preDispatch(object(SB_Controller_Request_Http))in /usr/local/sb/include/Zend/Controller/Front.php on line 941
#3 at Zend_Controller_Front->dispatch()in /usr/local/sb/include/SB/Application/Web.php on line 262
#4 at SB_Application_Web::run()in /usr/local/sb/htdocs/index.php on line 3

[ERR] /JsonApi/ Cannot copy file to ‘8520e18166b4a618b525a36cf3627a37.php’ via FTP (ftp_put(/usr/local/sb/tmp/ftp_publish_cache_zKT0K0_dir/8520e18166b4a618b525a36cf3627a37.php): failed to open stream: No such file or directory)

Cause

Some parameters, particularly FTP passwords, are not propagated from “WHM” to cPanel.

Resolution

Make sure that you are logged in to cPanel as a customer, and that you are not using the option log in to cPanel from WHM > Account Information > List Accounts.