Knowledge Base

Unable to restore backup in Plesk: This backup can be restored by the Plesk administrator only

The following warning can be found if trying to restore a backup as a Reseller in Plesk:

Warning: This backup can be restored by the Plesk administrator only.
The backup cannot be found if logged in as Plesk administrator in Tools & Settings > Backup Manager.

This is the Plesk bug with ID #PPPM-7224 which is planned to be fixed in future product updates.

Until the bug is fixed, use the below workaround:

For Plesk on Linux

For Plesk on Windows

Connect to the server using SSH.
Import a backup to Plesk:

# plesk sbin pmm-ras --import-file-as-dump --dump-file-specification=/root/backup_info_1710111832.xml.tar --type=reseller
Create a recovery from the command line:

# /usr/local/psa/bin/pleskrestore --restore /var/lib/psa/dumps/resellers/example/backup_info_1710111832.xml -level resellers

For more specifics, such as recovering a single subscription, documentation is available: pleskrestore: Restoration from Backup | Plesk Obsidian documentation

Note: Where example is reseller username that can be checked under Resellers > reseller_name > Access to Panel (section) .