Knowledge Base

Plesk upgrade fails or Plesk is inaccessible: PleskSQLServer: Access is denied. (Error code 5)

Symptoms

Plesk Obsidian running on Windows Server
A Plesk upgrade or update fails with one of the following error messages:

Upgrading Plesk SQL server... MSI: Error! Critical action 'Upgrade data of MySQL Server...' failed: Command "C:Program Files (x86)ParallelsPleskadminbinmysqlmng_adm.exe" --upgrade-server-data "--initial-ver=5.5" "--target-ver=5.5.54" failed with code 1. Output: Stop service... Removing InnoDB log files... Start service... Access is denied. (Error code 5) at StartService 'PleskSQLServer' at (service::startService line 211) at startService(PleskSQLServer)(service::startService line 274) at execute console command --upgrade-server-data(vconsoleapp::start line 122) at execute "C:Program Files (x86)ParallelsPleskadminbinmysqlmng_adm.exe" --upgrade-server-data "--initial-ver=5.5" "--target-ver=5.5.54"(vconsoleapp::run line 139)
at (CmdAction::Commit line 393) at Execute action Upgrade data of MySQL Server...(executeList line 271) Failed to install 'C:ParallelsInstallerparallelsPANEL-WIN_17.5.3dist-msi-Microsoft-2003-i386mysql-admin.msi': Fatal error during installation. (Error code 1603) Error: The installation of the package 'mysql' failed with code 1603. (upgrade: Upgrading Plesk SQL server...)

Failed to install 'C:ProgramDataPleskInstallercachepoolreleasePLESK-WIN_18.0.39_7267dist-windowsmariadb-admin.msi': Fatal error during installation. (Error code 1603) Sub-action 'InstallMsiPackage' failed with error code: 1603(0x00000643) Launching component and product checkers... Downloading file pool/release/PLESK-WIN_18.0.39_7267/reportupdate.exe: 0% Downloading file pool/release/PLESK-WIN_18.0.39_7267/reportupdate.exe: 100% was finished. ERROR: The installation of the package 'mariadb-admin' failed with code 1603. (upgrade: Upgrading Plesk SQL server...) Not all packages were installed. Visit https://support.plesk.com/ to search for a solution.
Plesk SQL (MySQL) Server service may fail to be started with the following error:

Access is denied. (Error code 5)
ERROR] mysqld.exe: File 'C:Program Files (x86)PleskMySQLDataaria_log_control' not found (Errcode: 13 "Permission denied")
[ERROR] mysqld.exe: Got error 'Can't open file' when trying to use aria control file 'C:Program Files (x86)PleskMySQLDataaria_log_control'

Cause

Incorrect permissions on the %plesk_dir%MySQL folder and its files and subfolders.

Resolution

Connect to the server via RDP
Open Plesk Reconfigurator from Windows Start menu > All Programs > Plesk.
Click the Repair Plesk installation button:
Mark Plesk File Security and Plesk Services checkboxes and click the Check button:
If it was not started automatically on the previous step, start the Plesk SQL Server service via Plesk Services Monitor under Windows Start menu > All Programs > Plesk:
Retry Plesk upgrade or update via Plesk > Tools & Settings > Updates