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Knowledge Base

Site warning: ERR_CERT_COMMON_NAME_INVALID or SSL_ERROR_BAD_CERT_DOMAIN

 
guidehttpspasswordsplesk for linuxplesk for windows

Symptoms

Opening a website over HTTPS, such as https://example.com, returns the following message:

  • On Chrome-based browsers

    Your connection is not private
    Attackers might be trying to steal your information from example.com (for example, passwords, messages, or credit cards). Learn more
    NET::ERR_CERT_COMMON_NAME_INVALID
    This server could not prove that it is example.com; its security certificate is from domain.tld. This may be caused by a misconfiguration or an attacker intercepting your connection.
    Proceed to example.com (unsafe)

    NET::ERR_CERT_AUTHORITY_INVALID

  • On Firefox-based browsers

    Your connection is not secure
    The owner of example.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.
    example.com uses an invalid security certificate. The certificate is only valid for domain.tld
    Error code: SSL_ERROR_BAD_CERT_DOMAIN

    Error code: MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT

Cause

The SSL/TLS certificate assigned by the domain has an incorrect name, or is the default one from the Plesk Panel.

Resolution

Re-issue the domain's certificate with the correct name, or issue a new one from scratch, following the instructions in this guide: How to install an SSL certificate for a domain in Plesk (Let's Encrypt / other certificate authorities)

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