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Knowledge Base

PEM file can not be uploaded to Plesk: To read key from file or string use methods PleskExtSslItOpenSslPrivateKey::fromFile() and PleskExtSslItOpenSslPrivateKey::fromString()

 
applications extensionssslssl ittechnical questionsupdate

Symptoms

  • A purchased or self-signed certificate can not be uploaded to a Plesk domain as .pem file with the error:

    To read key from file or string use methods PleskExtSslItOpenSslPrivateKey::fromFile() and PleskExtSslItOpenSslPrivateKey::fromString()

Cause

This is a Plesk SSL It! Extension bug with ID EXTSSLIT-1993 "Unable to upload .pem certificates".

Fixed in:

  • SSL It! 1.12.7 23 March 2023

Resolution

Please consider updating the SSLit! extension

Workaround

If update is not possible for some reason, you may try the following workaround:

  • Open the certificate .pem file in any text editor and upload this by text parts as described on this article.
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