Knowledge Base

Unable to create or restore backup on Plesk server: Can’t find public key in database

Restoring a backup fails with the following error:

Error: backup_sign: Can't find public key in database:
backup_sign: Can't get server's public key
The following error occurred during a scheduled backup:

Unable to create remote backup. Error: Unable to export backup: Can't initialize RSA private key
Backup or migration finishes with a warning:

Warning: Unable to upload the backup to the FTP storage: Unable to set backup sign certificate
Migration pre-check shows the following warning:

stderr: rsync: link_stat "/root/plesk_migrator/plesk_migrator-9xcxzh5oqyrrqyfdhjs8dezlk536xa5p/backup.tar" failed: No such file or directory (2)
rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1650) [Receiver=3.1.2]
rsync: [Receiver] write error: Broken pipe (32)

Or could also shows:

Failed to merge the configuration backup of subscription 'example.com'. Not all subscription settings may be migrated.
Error message: syntax error: line 1, column 0

Backup sign certificate is missing.

Note: if you don't have root access to Plesk server via SSH/RDP, contact your hosting provider regarding the issue

Connect to the server via SSH.
Regenerate the backup sign key using below command:

Note: if the issue occurred during migration, run the command on the source server

# /usr/local/psa/admin/sbin/backup_sign --generate
Restore, create a backup, or re-run the migration again.