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Knowledge Base

Backups to Dropbox fail Plesk Obsidian update to 18.0.52: Unable to create the remote backup: (1): expected value

 
backupbackup restore migrationdropbox backupextensionslinux

Symptoms

  • After new Plesk Obsidian update to 18.0.52, there is an issue managing backups using Dropbox.

  • The following message are shown while trying to save the backup on remote Dropbox:

    ERROR: () Unable to create the remote backup: <unspecified file>(1): expected value
    WARNING: () Unable to delete the incomplete remote backup. Error: Failed to exec pmm-ras: Exit code: 1: <unspecified file>(1): expected value

  • It affects both Windows and Linux OSs.

Cause

Product issue:

  • EXTPLESK-4582 "Error performing server backup or restore from Dropbox"
    Fixed in:
    • Dropbox Backup 4.2.4-65 1 May 2023.

Resolution

Please consider updating your server:

  • How to update Plesk extensions

Workaround

If update is not possible for some reason you may use local storage for backups.

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