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Knowledge Base

Unable to update Plesk: The installation of the package ‘aspnetcore-3.1’ failed with code 1603

 
featuresgohostinginstallation upgradeplesk update

Symptoms

  • Unable to update Plesk with the following error in C:ProgramDataPleskInstallerautoinstaller3.log file:

    Unable to install exe package 'C:ProgramDataPleskInstallercacheASPNETCORE-WINthirdparty-windowsdotnet-hosting-3.1.3-win.exe' with error 1603(0x00000643). Output:

    Sub-action 'InstallExe' failed with error code: 1603(0x00000643)

  • When manually installing the package from the error message, it fails with the "0x80070643" error code.

Cause

Some packages pending a Windows restart.

Resolution

  1. Optional: Install the latest Windows updates.

  2. Reboot the server.

  3. Start a command prompt as an Administrator.

  4. Rerun Plesk Update:

    C:> plesk installer update

Note: Should the update still fail:

  1. Go to Control PanelProgramsPrograms and Features​ and uninstall all packages .NET 3.1.x installed.

  2. Install it again using Plesk installer:

    C:> plesk installer --select-release-current --install-component aspnetcore-3.1

  3. Rerun Plesk Update:

    C:> plesk installer update

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